Training Programme Purpose
Learners accredited with this unit standard are able to interact professionally with customers. Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services.
Entry Requirements:
> Basic numeracy and literacy skills
> Teaching language is English
> Ratio: Theory 1:10, Practical 1:4
Course Outline:
Day 1
> Introduction to Foster and Maintain Customer Care Relations
> Organisational Structures and Products
> Customer Service System
> Customer Needs and Expectations
> Dealing with Customer Complaints
Day 2
> Summative Knowledge Assessments
> Summative Assessment Marking & Learner Feedback Sessions